Refund and Returns Policy

Thank you for shopping with SurviveX. We are committed to providing you with quality products and excellent customer service. If you’re not completely satisfied with your purchase, we offer a 14-day return and refund policy to ensure your confidence in shopping with us.

Returns

If you wish to return an item, please follow these steps:

1. Initiate Return: Contact our customer support team at hello@survivex.us within 14 days from the date of receiving your order. Provide your order number, a brief description of the reason for the return, and any relevant details.
2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. Please note that returns without a valid RA number will not be accepted.
3. Package the Item: Pack the item securely in its original packaging, including all accessories, tags, and documentation. Include the RA number on the package.
4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once we receive and inspect the returned item, we will process your refund. Please note the following:

1. Condition of Item: The item must be returned in its original condition, unused, and with all accessories, tags, and documentation intact. Any signs of use, damage, or missing components may result in a deduction from the refund amount.
2. Refund Process: Refunds will be processed to the original payment method used for the purchase. Please allow up to [number] business days for the refund to reflect in your account, depending on your payment provider’s processing time.

Exclusions

The following items are not eligible for return:

1. Used or Damaged Items: Items that show signs of use, damage, or altered condition.
2. Personalized or Customized Items: Items that have been customized or personalized according to your specifications.
3. Perishable Goods: Items with a limited shelf life or items that can deteriorate over time.

Self-Return

We offer a self-return option to make the return process convenient for you. Once your return request is approved, you will receive detailed instructions on how to package and ship the item back to us. Please ensure to follow these instructions carefully to avoid any delays or complications.

Contact Us

If you have any questions or need assistance with your return, please contact our customer support team at hello@survivex.us.

Policy Changes

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be indicated at the top. We encourage you to review this policy periodically.

By making a purchase on our Website, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms.